Staff within the NSIC

About the centre

Staff within the NSIC

Case Management Team (based opposite the Café on the ground floor). A case manager will be assigned to your relative at an early stage. They will ensure that your relative’s rehabilitation programme is consistent towards ensuring a safe, timely discharge and will ensure that your relative’s rehabilitation programme is followed. They can also give information about lawyers who specialise in spinal injury claims. 

There is also an expert from The Pension Service who visits patients and who can advise on benefits, sick pay and applying for disability living allowance. They can be contacted via email at hil.mullis@thepensionservice.gsi.gov.uk or through the Case Managers office. Relatives are welcome to make an appointment to speak to either a case manager or the Pensions Service if needed.

Clinical Psychologists (First Floor, adjacent to St Andrew’s Ward). Psychological therapy helps support people in managing emotional problems and concerns, maintaining a sense of control over their life and finding ways of coping and adjusting for the future. A Clinical Psychologist also supports people with managing problems around chronic pain, concerns about relationships and sexuality, memory and other adjustment concerns. It is likely that your relative will see a psychologist at some point during their rehabilitation.

Consultant: This is the senior doctor who is responsible for your relative’s medical care.  Once your relative’s condition has been stabilised, the consultant will discuss with them (and with yourself, if you are the closest family member), the nature of their injuries and the possibility of any recovery. Relatives are welcome to make an appointment to speak to the consultant if required.

Family Counsellor: Counselling offers support for any family member.  Relatives are welcome to talk to the counsellor about any issues, including feelings of sadness, anxiety, relationship difficulties, communication, guilt, anger and any other emotional concerns.

Counselling is held in a confidential setting with a fully trained and experienced counsellor.  Counselling can help give you some time and space to talk and also to help put your needs and problems into perspective. The counsellor can be contacted directly on the telephone number listed at the beginning of this pamphlet.  Leaflets about the service are displayed on all the wards and in the NSIC foyer.

Key worker: They will be a member of your relative’s treating team and will co-ordinate meetings between your family member and the rest of the multi-disciplinary team in respect of their care and rehabilitation.

Named Nurse: A nurse will be assigned from the ward to support your relative throughout their stay there. Their role is to liaise with outside agencies and to act as a patient advocate. They will assist with teaching and help your relative to gain independence, either physically or verbally.

Occupational therapist (OT): An OT will help your relative to become as independent as possible with daily living tasks. They will give advice on equipment and liaise closely with community services, including arranging an assessment of the home environment. The OT will also help with issues regarding employment, education, leisure and driving.

Patient Education Co-ordinator: Responsible for organising the Patient Education Programme covering SCI and other related topics. Understanding SCI enables patients to regain control and responsibility for themselves in order to avoid medical complications and to keep healthy. Knowledge inspires confidence and thereby patients can make informed choices about their lifestyle following discharge from the NSIC. They are also responsible for organising a regular information day for relatives and friends of the patient. Details on the ‘Friends and Relative’s Day’ is circulated within the NSIC.

Patient Liaison Officer: This support service is available for any family member, relative or friend of the patient. The Patient Liaison Officer can mediate between you and the staff about any concerns that you may have or feedback your experiences to improve the delivery of the services within the Centre. They can also act as a support to the patient by attending goal-planning, discharge planning meetings or outpatient appointments with them. The Patient Liaison Officer’s telephone number is listed at the front of this pamphlet and their office situated on St Joseph ward.

Peer Support Adviser: The Spinal Injuries Association (SIA) have SCI peer advisers working at all the Spinal Injury Centres. At the NSIC, the Peer Support Adviser usually visits the centre on Wednesday, Thursday and Friday. They can talk to you and your relative about any concerns either of you may have, answer any queries about living with SCI, and source information for you on a wide range of topics.  Their contact telephone number is at the front of this leaflet.

Physiotherapist: A physiotherapist will assess your relative within the first 24 hours after admission. They will help your relative with breathing and pain and will support them during the transition from acute care to mobilisation and rehabilitation. In order for your relative to become independent, they will also be helped to apply the physical skills of strength, balance, joint mobility, co-ordination and transfer skills. They will also liaise with community services in respect of supplying appropriate equipment such as a wheelchair and cushion.