What’s available within the NSIC
Accommodation (Short-term): We regret that there are no guest rooms for visitors, however a list of short-term accommodation can be found by visiting the NSIC website on www.buckinghamshirehospitals.nhs.uk or speaking to the ward clerk.
Baby Changing Facilities (on ground floor): Situated in one of the disabled toilets in the reception area next to the main entrance doors to the NSIC.
Barbara Bus: This is a wheelchair accessible vehicle that can be driven by relatives and friends. Anyone wishing to register as a driver with the Barbara Bus charity should telephone 020 8416 0733 between 10am and 3.30pm, Monday to Friday, or e-mail email@example.com. Further information is available in the Patient Information folder or at Reception.
Bungalow: The bungalow is within the grounds of Stoke Mandeville Hospital, adjacent to the NSIC. Patients, together with close family members and/or a carer can stay for a brief period. The bungalow is a safe environment intended to recreate home surroundings, where any likely challenges and difficulties can be encountered and resolved before your relative is discharged home. It is possible that NSIC staff may be made available to assist your relative by arrangement with the Ward Sister and for you to be taught any necessary techniques to help your relative when they return home. The bungalow booking is made between your relative and their treating OT, once the need has been identified at their Goal Planning meeting or through the consultants ward round.
Cash Machine: This is situated on the wall between St Joseph and the Café on the ground floor.
Chaplaincy & Prayer Room: The chaplaincy team offer spiritual support and religious care to patients and relatives of all faiths and religions.
The prayer room is non-denominational and is open 24 hours a day for prayer and quiet reflection. It is situated in the Wendover Wing on the first floor above the Conviva Restaurant.
Morning Prayer: 8.30 a.m. Monday – Friday
Holy Communion: 10.30 a.m. Sunday
9.30 a.m. Wednesday
Muslim Prayers: Approx 1.15 p.m. daily
Eating: Refreshments for visitors are not offered on the wards. The following sites provide food and hot or cold beverages:-
‘Conviva’ restaurant is situated in the main foyer of Wendover Wing; this serves a selection of hot and cold drinks, meals and snacks.
Monday – Friday 7.30am – 8pm
Saturday – Sunday 8.30am – 6.30pm
WRVS coffee shop: The café is located within the National Spinal Injury Centre on the ground floor and sells hot and cold drinks and snacks.
Opening hours: Monday – Friday 9am – 8pm
Saturday – Sunday 11am – 6pm
There is also a vending machine with 24 hour hot/cold drinks and sandwiches.
Coffee Bar and Paper Shop:
Follow signs to A & E, Entrance 4
Opening hours: Monday – Friday 9 a.m. – 4.30 p.m.
Family Room (Ground floor): This provides a spacious area for you to take children. It has some toys, a television, DVD and video equipment. The children are welcome to bring their own toys and DVD’s/videos to use in the room. Please note that all children must be supervised by an adult and we would be grateful if you could leave the room tidy after use.
Information Screen: This is situated on the wall of the foyer, opposite the café. It displays up to date information about talks being given, visiting stall holders and events being run both within the NSIC and locally, which may be of interest to both patients and visitors.
Kiosk: The Spinal Injuries Association (SIA) has a kiosk in the main foyer of the NSIC Relatives can look up all the services available through the SIA, including the number of the advice line, becoming a member, message board, chat room, national library and publications.
SIA’s website address is: www.spinal.co.uk.
Laundry (In-house): Washing machines are provided on each ward for your relative’s personal laundry but they will need to use their own washing liquid.
Lifts: There are two lifts for public use located in the main corridor between St George and St David wards.
Parking: There are designated free disabled parking spaces available in all of the hospital car parks, however demand for parking is high. A map of where to park at the hospital is available by visiting www.buckinghamshirehospitals.nhs.uk, together with a list of parking charges and information about alternative means of travel to the hospital. If you are going to be visiting your relative every day please speak to the Car Park Officer, based in Car Park 4, about any possible concessions.
Patient Advice and Liaison Service (PALS): This service is available to all patients, relatives and carers who may need to turn to someone for on- the-spot help and support whilst using the hospital. PALS are located on the first floor above Conviva Restaurant in Wendover Wing. The service has been set up to support patients, their families and carers, listen to concerns, help sort out problems and provide information on NHS services. They do not belong to any one department, aim to be as independent as possible and have direct access to the Chief Executive. They can be contacted on 01296 316042 or via email on PALS@buckshosp.nhs.uk
Patient Education Room (Situated next to the café). There is a variety of information on SCI that can be accessed via this room. Please contact the Patient Education Co-ordinator on the number listed at the front of this leaflet for access to any relevant reading material. Your relative is also likely to attend an intensive three week education programme on SCI and other related issues within this room during their rehabilitation.
Teaching sessions on SCI are also available to you, and any other close family members who may wish to attend, at the ‘Friends and Relative’s Day’ which is held 3 times a year. The information day provides fundamental and practical knowledge about SCI. (Booking forms are available from the Patient Education Co-ordinator).
Patient Information Folder: This is available to each patient and will cover all the aspects of your relative’s stay in hospital. If you are unable to find the answer to a question in this leaflet, please refer to the folder or speak to a member of staff.
Post Box: This is located outside the Wendover Wing.
Quiet Rooms: There are 2 quiet rooms available within the NSIC (one on the ground floor, near St. Francis and one next to the Department of Psychology offices). These rooms are available for both patients and their family if privacy is required and can be booked via the Admin Office near Reception.
Telephones: There is a public phone box beside the lifts on the first floor. Mobiles can be used with discretion in most areas.
Toilets for Visitors: Male and female toilets are located in the main reception area at the NSIC. There are also adapted toilets which are accessible for public use within this area and a visitors toilet on St Patrick’s Ward.
WiFi/Internet Access: Personal laptops can be used throughout the centre or patients may use the computers provided in the cybercafe in the Café. Passwords can be obtained through the Admin office near Reception for both.