Patient support

Visiting the hospital

Patient support

These roles will vary at each SCI Centre, but they may include:

  • Patient Liaison Officer to support people with new SCIs and their families and mediate, if necessary, between patients, relatives and staff. They CAN also act as a support to the patient by attending goal-planning and discharge planning meetings or out-patient appointments. They can represent the patient at any multi-disciplinary team meetings.
  • The Patient Education Co-ordinator is responsible for organising the Patient Education Programme covering SCI and other related issues. They are also responsible for organising an information day for relatives and friends of the patient.
  • Family Counsellor can give you and other members of your family the opportunity to explore any concerns, relationship issues or anxieties that you may be experiencing. Counselling can also help you to put any needs or problems into perspective, allowing you to take matters one step at a time as you readjust to the future.
  • Case Managers will support your relative with their reintegration back into the community. Case Managers have a key co-ordinating role, liaising with both the hospital and community professionals as well as the family. This may entail putting a care package in place at home or organising an interim short-term or long-term residential/nursing home placement or applying for local authority housing, if necessary. They will also assist with reviewing your relative’s benefit entitlement.